Call Center IT Analyst

Requirements:

• 100% English & Spanish written and spoken
• Bachelor Degree in Information Technology or equivalent experience
• 2-3 years desktop support experience using Windows XP and Vista
• VOIP and traditional telephony experience recommended
• 2-3 years networking experience (CCNA preferred)
• Need to be self-motivated and task oriented
• Must be able to troubleshoot PC and networking problems
• Must have experience with Windows networking and Active Directory

Responsibilities:

• Ensuring that all computers are current with Windows updates and Anti-virus updates for PCI Compliance.
• Assist in troubleshooting network issues between the Monterrey Office and Longview Office.
• Document changes to the network and PC infrastructure and procedures that are implemented for new software or hardware, also maintain existing documentation.
• Provide hardware and software support for call center agents and administrative users.
• Aggressively troubleshoot network issues and outages with ISP carriers.
• Provide weekly updates for projects and tasks assigned
• Troubleshoot existing phone wiring and equipment
• Work closely with IT in Longview to troubleshoot problems with VOIP phones in Monterrey for Administrative users.

Agency/Employer: Client Management Services
Town or City: Monterrey (Nuevo Leon)
Sector: Engineering,IT,Telecomms
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 3 years
Date: More than 60 days
Salary: Not specified

Apply to this job

[Tell a friend about this job opportunity]

Related jobs

soporte tecnico [Nuevo Leon] Call center in expansion looking for Tech Support LEVEL 1 representatives. Are you look...
CONSULTOR EN INFORMÁTICA [Nuevo Leon] Solicitiamos recient egresado de alguna carrera de informática, para colabor...
Recien egresado afines SISTEMAS Desarrollador Urgente!!! [Nuevo Leon] Licenciatura o Ingenieria Afin a Sistemas. ...
Ingeniero Open Source [Nuevo Leon] Persona para el area de desarrollo de aplicaciones open source, principalmente my...
Ingeniero de Servicio Mty [Nuevo Leon] Conocimientos : Nivel mínimo de licenciatura. Conocimientos de HP-UX, ...
CUSTOMER SERVICE! [Nuevo Leon] Were the market leader in Callcenter communications, keeping our customers happy by ...
Call Center Representative - FULL TIME [Nuevo Leon] FULL TIME (8.5hrs/day) Call center in expansion...
Ing. o Lic. en Sistemas [Nuevo Leon] Se requiere experto en implementacion de sistemas. Requisitos: - Experien...
Analista Programador [Nuevo Leon] Empresa de Sistemas con mas de 12 años de vida ubicada en Monterrey N.L. requiere...
Consultor de Sistemas [Monterrey] Solicitamos que cumpla con el siguiente perfil: Indispensable: Ingeniería en Si...

Search jobs with these words

Call Center >> Atencion Clientes, Telemarketing, Ventas, Supervisor, Recepcionista
Operador Call Center
Supervisor Call Center >> Supervisor, Telemarketing, Secretaria, Call Center, Analista Call Center